RULES FOR PURCHASING GOODS IN THE PDR.LT ONLINE STORE
Effective from 14 August 2026
1. General Provisions
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) establish the conditions for ordering, payment, delivery, conclusion of the purchase and sale contract, return and exchange of goods sold on the website PDR.lt (hereinafter referred to as the Online Store), as well as the rights and obligations of the Buyer and the Seller.
1.2. The seller of the Online Store:
Public Organization “Poetinis Druskininkų Ruduo”
Legal entity code: 152155519
VAT number: LT100018499712
Registered office: K. Sirvydo g. 6, LT-01101 Vilnius
Telephone: +370 313 54025
Email: E-mail: festivalis.pdr@gmail.com
hereinafter referred to as the Seller or PDR.
1.3. The Buyer is a natural or legal person purchasing goods from the Online Store.
Where the Buyer is a natural person purchasing goods for purposes unrelated to their business, trade, craft or profession, the consumer rights established by the laws of the Republic of Lithuania apply to them.
1.4. By placing an order, the Buyer confirms that they have read these Rules and agree to them.
1.5. If the Buyer does not agree with the Rules, an order cannot be placed in the Online Store.
1.6. The Seller has the right to amend the Rules taking into account changes in legislation, trading conditions, payment methods, delivery methods or the operation of the Online Store.
1.7. The version of the Rules applicable to a specific order is the version that was valid at the time the order was placed.
2. Goods
2.1. The Online Store sells books, almanacs and other publications issued by PDR, as well as other goods specified in the Online Store (hereinafter referred to as the Goods).
2.2. The main characteristics, price and other relevant information about each Good are provided in the description of the specific Good.
2.3. Images of the Goods are for illustrative purposes. Due to the device used by the Buyer, screen settings, a particular edition or other technical circumstances, the actual colour or other visual elements of the Good may differ slightly from the images displayed in the Online Store, provided that this does not affect the essential characteristics of the Good.
2.4. If a specific Good is no longer available or, for objective reasons, we are unable to fulfil the order, we will inform the Buyer as soon as possible.
If the Buyer has already paid for a Good that the Seller cannot provide, the amount paid for it will be refunded.
3. Prices of Goods
3.1. Prices of Goods in the Online Store are indicated in euros.
3.2. The indicated prices include applicable value added tax (VAT), unless clearly stated otherwise for a specific Good.
3.3. The delivery price of the Good is not included in the price of the Good, except where otherwise stated in a specific offer.
3.4. Delivery charges and, where applicable, other additional charges are indicated to the Buyer before the order is finally confirmed.
3.5. The final amount payable by the Buyer for the order is shown before the order is placed.
4. Placing an Order and Conclusion of the Purchase and Sale Contract
4.1. To purchase a Good, the Buyer selects the desired Good and its quantity, adds it to the shopping cart and completes the ordering steps specified in the Online Store.
4.2. The Buyer must provide correct, accurate and complete information necessary to fulfil the order, including their first name, surname, email address, telephone number, delivery details and other information requested during the ordering process.
4.3. The Buyer is responsible for the consequences arising from incorrect or incomplete information to the extent that such consequences have arisen through the fault of the Buyer.
4.4. Before placing the order, the Buyer has the opportunity to check the selected Good, its quantity, price, delivery method, delivery price and total amount payable and to correct any identified errors.
4.5. The Buyer places the order by clicking the button available in the Online Store or using another function that clearly confirms that placing the order entails an obligation to pay for the ordered Goods
4.6. The distance purchase and sale contract is considered concluded when the Seller sends an order acceptance or confirmation notice to the email address provided by the Buyer.
4.7. The order confirmation and these Rules form part of the distance purchase and sale contract between the Buyer and the Seller.
5. Payment
5.1. Payment for the Goods may be made using the payment methods offered in the Online Store at the time of ordering.
5.2. The specific payment methods available at that time are shown to the Buyer during the ordering process.
5.3. Where advance payment is selected, the Seller may begin processing the order only after receiving payment confirmation.
5.4. Payment transactions may be administered by payment service providers engaged by the Seller. In such a case, the data necessary for making the payment are processed in accordance with the terms and privacy information applicable by the relevant payment service provider.
5.5. An invoice or another document confirming the purchase may be issued to the Buyer electronically.
6. Delivery of Goods
6.1. The Goods are delivered using the delivery methods offered in the Online Store at the time of ordering.
6.2. The specific available delivery methods, delivery price and estimated delivery time are provided to the Buyer before the order is confirmed.
6.3. The Goods may be delivered by postal service providers, couriers, parcel terminal operators or other delivery service providers engaged by the Seller.
6.4. Unless the Buyer and the Seller have agreed on a different delivery period, the Goods shall be delivered no later than within the period established by law.
6.5. If delivery is delayed for reasons beyond the Seller’s control, the Buyer will be informed of any significant delay using the contact details provided by the Buyer
6.6. If the order cannot be fulfilled, the Seller informs the Buyer and refunds the amounts paid for the Goods that cannot be delivered.
6.7. The risk of accidental loss of or damage to the Goods passes to the Buyer or a person designated by the Buyer when they actually receive the Goods, except in cases provided for by law.
6.8. Upon receiving the shipment, the Buyer should inspect its external condition. If obvious damage to the shipment is noticed, it is recommended to document it and, where possible, inform the carrier and the Seller.
The fact that the Buyer did not document external damage to the shipment at the time of delivery does not in itself remove the rights granted to the Buyer by law in relation to defective or damaged Good
7. Cancellation of an Order Before Delivery of the Good
7.1. If the order has not yet been dispatched, the Buyer may contact the Seller regarding cancellation of the order by email at E-mail: festivalis.pdr@gmail.com.
7.2. If the order can still be stopped at its current stage of processing, the Seller cancels the order and refunds the Buyer the amounts paid for the cancelled Goods.
7.3. If the Good has already been dispatched, the consumer may exercise the right to withdraw from the distance contract in accordance with the procedure established in Section 8 of these Rules, provided that this right applies to the specific Good.
8. Consumer’s Right to Withdraw from the Distance Contract
8.1. The consumer has the right, without giving any reason, to withdraw from the distance purchase and sale contract within 14 calendar days, except for the exceptions established by law.
8.2. Where one Good is purchased, the 14-day period begins on the day on which the consumer or a person designated by the consumer, other than the carrier, receives the Good.
8.3. If several Goods ordered in one order are delivered separately, the period begins upon receipt of the last Good.
8.4. The consumer may notify the decision to withdraw from the contract:
by using the electronic contract withdrawal function provided on PDR.lt;
by email at festivalis.pdr@gmail.com, providing a clear statement of the decision to withdraw from the contract;
by another method permitted by law.
8.5. The electronic contract withdrawal function must allow the consumer to provide their first name and surname, identify the contract or order from which they are withdrawing, and provide contact details to which confirmation of receipt of the withdrawal must be sent.
8.6. When the consumer submits and confirms the withdrawal from the contract electronically, the Seller immediately provides confirmation of its receipt on a durable medium.
8.7. In order to comply with the contract withdrawal period, it is sufficient to submit the notice of withdrawal before the expiry of the 14-day period.
9. Return of Goods After Withdrawal from the Contract
9.1. A consumer who has notified the Seller of withdrawal from the contract must send or hand over the Goods to the Seller without delay and no later than within 14 days from the date of submitting the notice of withdrawal from the contract.
9.2. Before sending the returned Good, we recommend contacting us by email at festivalis.pdr@gmail.com in order to receive current return information and, if necessary, the return addres
9.3. The direct costs of returning Goods of satisfactory quality to the Seller are borne by the Buyer, except where the Seller expressly agrees to cover them or where the Seller is required to bear them under applicable law.
9.4. The Buyer must properly package the returned Good so that it is not damaged during transportation.
9.5. The consumer has the right to inspect the Good to the extent necessary to establish its nature, characteristics and functioning.
9.6. The consumer is liable only for any diminished value of the Good resulting from actions that were not necessary to establish the nature, characteristics and functioning of the Good.
9.7. Where the consumer lawfully withdraws from the contract, the Seller refunds the amounts paid by the consumer, including the costs of delivery of the Goods, no later than within 14 days from the date of receipt of the notice of withdrawal from the contract, except for exceptions established by law.
9.8. The Seller may withhold the refund until the returned Good has been received or until the consumer provides proof that the Good has been sent to the Seller, whichever occurs first.
9.9. The refund is made using the same payment method used by the Buyer, except where the parties expressly agree on another method and the consumer does not incur any additional costs as a result.
10. Cases Where the Right to Withdraw from the Contract Does Not Apply
10.1. The consumer’s right to withdraw from a distance contract within 14 days does not apply in the cases established in the Civil Code of the Republic of Lithuania.
10.2. Taking into account the nature of the Goods sold by PDR, such exceptions may be relevant, among other cases, where:
the Good is made according to the consumer’s individual instructions, is not prefabricated or is clearly customised for a specific consumer;
newspapers, periodicals or magazines are sold, except for subscription contracts for such publications
another product is sold to which, under applicable law, the right to withdraw from a distance contract does not apply.
10.3. If the right to withdraw from the contract does not apply to a specific Good, information about this is provided to the Buyer before the contract is concluded.
11. Defective, Damaged or Incorrect Goods
11.1. The Seller is responsible for the conformity of the Goods with the purchase and sale contract in accordance with the laws of the Republic of Lithuania.
11.2. If the Buyer receives an incorrect Good, the Good is delivered damaged or it has quality defects, the Buyer must inform the Seller as soon as possible by email at E-mail: festivalis.pdr@gmail.com.
11.3. When contacting the Seller, it is recommended to provide
the order number;
the Good;
the identified defect or non-conformity;
the preferred method of resolving the claim;
where possible, photographs of the Good or packaging
11.4. The Seller is responsible for a failure of the Good to meet quality requirements that existed at the time of delivery of the Good and became apparent within the period established by law.
11.5. In relation to consumers, the Seller’s statutory liability for non-conformity of the Good generally applies for two years from delivery of the Good, as established in the Civil Code.
11.6. Where the Good does not meet quality requirements, the consumer has the right, under the conditions established by law, to demand that the Good be brought into conformity, to have the Good replaced, to have its price reduced proportionately or to terminate the purchase and sale contract.
11.7. Where the consumer has the right to request replacement of the Good or rectification of its defects, this is carried out free of charge and without causing significant inconvenience to the consumer.
11.8. The costs of returning a defective Good are borne by the Seller in cases established by law.
11.9. If the Seller mistakenly sends the Buyer a Good other than the one ordered, the Seller bears the costs of delivering the correct Good and returning the incorrectly delivered Good.
11.10. The rights provided for in this Section do not restrict any other rights granted to the consumer by law.
12. Buyer’s Obligations
12.1. The Buyer undertakes to:
provide correct information necessary to fulfil the order;
pay for the ordered Goods and selected delivery services;
accept properly delivered Goods;
immediately inform the Seller of any identified errors in the order or the information provided;
not use the Online Store for unlawful purposes or interfere with its operation.
13. Seller’s Obligations
13.1. The Seller undertakes to:
enable the Buyer to properly use the Online Store;
provide the information required by law about the Goods, their prices, payment, delivery and returns before the contract is concluded;
properly fulfil accepted orders;
examine Buyers’ requests and claims in accordance with the procedure established by law;
ensure the protection of Buyers’ personal data.
14. Protection of Personal Data
14.1. The Buyer’s personal data are processed for the purposes of concluding and performing the order, payment, delivery, accounting, customer service and other lawful purposes.
14.2. Detailed information about the processing of personal data is provided in the PDR.lt Privacy Policy.
14.3. Data necessary for fulfilling the order may be transferred to payment, delivery, IT, accounting and other service providers engaged by the Seller to the extent necessary for the provision of the relevant services.
15. Intellectual Property
15.1. Texts, graphic elements, photographs, design, PDR marks and other content presented on the PDR.lt website are protected by copyright, trademark and other intellectual property laws, except where clearly stated otherwise.
15.2. The website content may not be used for commercial purposes, copied, distributed or otherwise publicly used in violation of the intellectual property rights of PDR or third parties.
16. Liability
16.1. The Buyer and the Seller are liable for breaches of these Rules and the purchase and sale contract in accordance with the laws of the Republic of Lithuania.
16.2. The Seller is not liable for disruptions in the fulfilment of an order resulting from incorrect or incomplete information provided by the Buyer.
16.3. The Seller is not liable for disruptions in the operation of the Online Store or third-party systems that are beyond the Seller’s control, to the extent that such liability cannot reasonably be attributed to the Seller.
16.4. No provision of these Rules may be interpreted as limiting the consumer rights granted by mandatory provisions of the laws of the Republic of Lithuania or the European Union.
17. Complaints and Dispute Resolution
17.1. A Buyer who believes that their rights have been violated must first contact the Seller in writing:
Public Organization “Poetinis Druskininkų Ruduo”
K. Sirvydo g. 6, LT-01101 Vilnius
Email: E-mail: festivalis.pdr@gmail.com
Phone: +370 313 54025
17.2. The consumer’s request will be examined and a reasoned written response will be provided no later than within 14 days from the date of receipt of the request, unless otherwise provided by law. 14 dienų nuo kreipimosi gavimo dienos, jeigu teisės aktai nenustato kitaip.
17.3. If the Seller does not satisfy the consumer’s claim, satisfies it only in part or does not provide a response within the prescribed period, the consumer may contact:
State Consumer Rights Protection Authority (VVTAT)
A. Goštauto g. 12, LT-01108 Vilnius
An application concerning a consumer dispute may also be submitted electronically through the Consumer Rights Information System (VTIS)..
17.4. Disputes shall first be sought to be resolved amicably through negotiations.
17.5. If the dispute cannot be resolved amicably, it shall be resolved in accordance with the laws of the Republic of Lithuania.
18. Final Provisions
18.1. These Rules and the purchase and sale contracts concluded under them are governed by the law of the Republic of Lithuania, without prejudice to the protection granted to the consumer under applicable legislation.
18.2. If any provision of these Rules is found to be invalid or unenforceable, this does not render the other provisions of the Rules invalid.
18.3. The most recent version of the Rules is published on the PDR.lt website.
Rules version: 2026-08-14